Real time insightful dashboards and tools to drive high value decision making
Simplify Admin helps institutions in analyzing the interactions that have happened with the Bot, help desk, self-help knowledgebase, and nudging. It focuses on measuring, monitoring, and managing your institutions’ help desk analytics such as total conversations, total sessions, interaction by channel, top intents, and more. Additionally, this tool helps institutions in training the bot based on the insights provided.
Helps in monitoring performance of advisors
View insights from a single dashboard
Dashboard is accessible from anywhere from a single set of credentials
Chatbot & Voicebot to assist students with self-service support options that helps institutions in reducing the support costs.
Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions.
A single dashboard view with unified access to information allows institutions to measure, monitor, and manage the service benchmarks.
Delivers 24x7 personalized support to students for their diverse requests that arise throughout their academic lifecycle.
A cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home.
A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.