BlackBeltHelp Financial Aid Contact Center outsourcing solutions support student/parents through the entire financial aid process i.e. from identifying financial aid need till award acceptance.
Service matters - Research indicates that 68% of students who do not re-enroll give customer service as the prime reason.
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Grant/Scholarship options available and eligibility criteria’s
Federal Student Aid | State Government Aid | Aid from College or Career School | Aid from a Nonprofit or Private Organizations
Application completion assistance
FAFSA | Documentation | Common Application Errors | Aid Eligibility | The Award Process
Financial aid verification process
Expected family contribution
200+ Higher Education Clients - 100% reference-able client list including PACE, Community College of Baltimore County, California State University San Bernardino, Cleveland State University, Gwynedd Mercy University and many more
Hours of Operations - 24 Hours Support or After Hours Support including Weekends & Holidays
Reduce average speed to answer to less than 60 seconds
Reduce call abandon rate to less than 3%
Total Team size of 400+ technicians to effectively manage fall/spring rush
Shrink Operational cost by 40%
After Hours Support
Including Weekends & Holidays
If you want to make sure that somebody is always there to support your student, faculty member and administrator even during non-business hours and weekends, this is where BlackBeltHelp after hours support service can come to your salvage as we can turn every hour to a business hour.
We believe support should be available whenever it’s needed hence all of our programs whether it's inbound/ outbound help desk services are supported 24-hours each day, 7-days per week, for 52-weeks each year.