Simplify Classroom Emergency App

Enhance Your Teaching Experience while Reducing Support Costs

Classroom Emergency App

BlackBeltHelp - Classroom Emergency App

ANDROID |IOS

BlackBeltHelp – Classroom Emergency App(CEA) is a white labelled app that assists in assigning tasks to technicians, resolving technical issues quickly, and analyzing technician’s performance. So, whether it’s your projector that goes awry in midst of a classroom presentation or it’s your laptop sound that stops working while teaching your students how to mix music, you just click a button and CEA has got you covered. CEA sorts all your desktop, laptop, network, projector issues instantly.

It is the only instant alert app designed for institutions’ faculty members which empowers them to quickly raise alerts to all on-site/ on-call technicians for instant help related to classroom issues.

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Classroom Emergency App

Features Of Classroom Emergency App

Assisting Faculty in raising IT related issue to on-site IT staff with a click of a button
Notifying on-site IT staff instantly upon request initiation
Notifying faculty about ticket status
Reviewing the request status
Creating a ticket in our instance of salesforce or an email will be sent to your helpdesk ID

Empowering Faculty with One Tap Resolution for Classroom Technical Emergencies

Quick Resolution

Quick Resolution

Eliminate the need of calling the help desk by raising issues directly to on-site technicians

Assigning Emergency Tickets

Assigning Emergency Tickets

Assign classroom issues to the technician with just a click

Redirecting Tickets

Redirecting Tickets

Classroom issues are automatically routed based on the assigned skill sets of your technicians

Real Time Monitoring

Real Time Monitoring

Admins can monitor live status of the request any time they wish to

LDAP Integration

LDAP Integration

No need to remember multiple passwords. CEA can seamlessly integrate with your institution’s Active Directory

Analyzing Performance

Analyzing Performance

Our Classroom Emergency App doesn’t just solve queries, it also analyzes the technicians’ performance

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