Press Releases

McDaniel College Selects BlackBeltHelp for 24/7 IT Help Desk and LMS Support Services


MD, 2023: We are happy to announce our partnership with McDaniel College to provide 24/7 IT Help Desk and LMS support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.

McDaniel College will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.


Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups
  • How to submit a quiz
  • How to post to a discussion thread
  • Issues affecting multiple students
  • Editing Course Content

About McDaniel College:

McDaniel College is a private college in Westminster, Maryland. Established in 1867, it was known as Western Maryland College until 2002 when it was renamed McDaniel College in honor of an alumnus who gave a lifetime of service to the college. The college also has a satellite campus, McDaniel College Budapest, in Budapest, Hungary. McDaniel College is accredited by the Middle States Commission on Higher Education. The college owns and manages a shopping center and residential properties through its for-profit arm.



About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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