Student Retention Services

We Ensure Student Success

Every year, over 1.2 million students drop out of college

60% of all bachelor's degrees being awarded to transferred students from another institution

We help college administrators accomplish objectives such as:

Our retention services assist students who need one-on-one attention so they don’t fall behind, are able to find help when they need it, and re-enroll for the next semester.

We act as a liaison between students and faculty/staff/campus administrator. Students who are experiencing academic, personal or financial difficulties and those considering dropping out of college gets personalized attention to ensure greater student satisfaction, increased retention, lower loan default rates, and ultimately higher graduation rates.

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Retention Specialist Responsibilities

Study strategy reminders and Resources

Study strategy reminders and Resources

Planning need based training sessions

Planning need based training sessions

Monitoring student completion of assignments

Monitoring student completion of assignments

Campus services help desk

Campus services help desk

Information sharing

Information sharing about academic testing centers and Procedures

Student success metrics reporting

Student success metrics reporting

$500K+

Tuition Revenue Retention

20%

Improve Graduation And Re-Enrollment Rate

Why BlackBeltHelp

200+ Higher Education Clients

200+ Higher Education Clients - 100% reference-able client list including PACE, Community College of Baltimore County, California State University San Bernardino, Cleveland State University, Gwynedd Mercy University and many more

Hours of Operations

Hours of Operations - 24 Hours Support or After Hours Support including Weekends & Holidays

Reduce average speed to answer to less than 60 seconds

Reduce call abandon rate to less than 3%

Total Team size of 400+ technicians to effectively manage fall/spring rush

Shrink Operational cost by 40%


Hours of Operations

After Hours Support

After Hours Support

Including Weekends & Holidays

If you want to make sure that somebody is always there to support your student, faculty member and administrator even during non-business hours and weekends, this is where BlackBeltHelp after hours support service can come to your salvage as we can turn every hour to a business hour.

24x7x365

24x7x365

We believe support should be available whenever it’s needed hence all of our programs whether it's inbound/ outbound help desk services are supported 24-hours each day, 7-days per week, for 52-weeks each year.

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