STUDENT RETENTION SERVICES
WE ENSURE STUDENT SUCCESS
60% of all bachelor's degrees being awarded to transferred students from another institution
We help college administrators accomplish objectives such as:
- How to ensure students are motivated, engaged with their coursework
- How to make students reach their milestone, and successfully graduate
Our retention services assist students who need one-on-one attention so they don’t fall behind, are able to find help when they need it, and re-enroll for the next semester.
We act as a liaison between students and faculty/staff/campus administrator. Students who are experiencing academic, personal or financial difficulties and those considering dropping out of college gets personalized attention to ensure greater student satisfaction, increased retention, lower loan default rates, and ultimately higher graduation rates.
Retention Specialist Responsibilities:
- Study strategy reminders and Resources
- Planning need based training sessions
- Monitoring student completion of assignments
- Campus services help desk
- Information sharing about academic testing centers and Procedures
- Student success metrics reporting
How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes