Press Releases

Texas A&M University-Corpus Christi Selects BlackBeltHelp for 24x7 IT and Blackboard® Help Desk Support

TX, 2021: We are proud to announce our partnership with Texas A&M University-Corpus Christi to provide 24x7 IT and Blackboard® help desk support. BlackBeltHelp services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Texas A&M University-Corpus Christi will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

The scope of support includes:  

General IT Support

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset
  • DUO
  • SAIL Pin Resets

Blackboard® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Texas A&M University-Corpus Christi:

Texas A&M University–Corpus Christi is a public research university in Corpus Christi, Texas. It is part of the Texas A&M University System and classified among "R2: Doctoral Universities – High research activity". Texas A&M-Corpus Christi offers 33 undergraduate majors, 25 graduate programs, and six doctoral programs through six colleges.

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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