Press Releases

The University of Alabama Awards Help Desk Support RFP to BlackBeltHelp


AL, 2022: We are happy to announce that The University of Alabama has awarded 24x7 IT & Blackboard® Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp’s robust and AI technology driven support will instantly connect students, faculty, and staff to the support they need at all hours of the day.

The University of Alabama will also leverage the Simplify Platform to assist end-users with features such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.


Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Blackboard® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About The University of Alabama

The University of Alabama (informally known as Alabama, UA, or Bama) is a public research university in Tuscaloosa, Alabama. Established in 1820 and opened to students in 1831, the University of Alabama is the oldest and largest of the public universities in Alabama as well as the flagship of the University of Alabama System. The university offers programs of study in 13 academic divisions leading to bachelor's, master's, education specialist, and doctoral degrees. The only publicly supported law school in the state is at UA.



About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

A Partial List of BlackBeltHelp Clients

Client Logo
CONTACT US