NV, 2021: We are proud to announce our partnership with the University of Nevada, Reno to provide Chatbot, After-hours IT and Canvas® help desk support. The implemented services will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.
University of Nevada, Reno will also leverage the Simplify Chatbot to deliver a dynamic self-service experience. BlackBeltHelp’s chatbot will be able to answer over 350 queries and transfer to a live support agent if needed. This will reduce costs without trading quality service.
These products will help the college in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.
Benefits to the University of Nevada, Reno:
The scope of support includes:
BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.