INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) and INTEGRATION
At BlackBeltHelp, we provide help desk ticketing system or ITSM tool (powered by Salesforce®), to capture queries received via voice calls, emails, and chats. All our services and our entire work culture is enhanced by the seamless relationship management support.
What is BlackBeltHelp’s ITSM?
BlackBeltHelp’s ITSM tool (powered by Salesforce®), is a cloud-based application that delivers outstanding system integration and functionality and comes with a user-friendly interface. It allows tracking, creation of customized SLA reports for each service area on a real time basis which enables us to deliver high-quality support to our end-users.
Features of ITSM Tool
- Cloud based service for maximum up-time
- Customized and transparent reporting
- Customizable workflows & triggers
- Customizable auto generated emails
HOW WE DELIVER ENHANCED SUPPORT WITH OUR ITSM TOOL:
Since our inception, BlackBeltHelp has been using the ITSM tool (powered by Salesforce®), whether it’s for customer relationship management purposes or for the internal use as an organization. Years’ experience using it means an exceptional familiarity with the ticketing and customer relationship management tool. Our agents are proficient in all Salesforce functions. This proficiency with the software ensures that there are no human errors whether they are related to incoming tickets or internal functions.
2. SEAMLESS INTEGRATION WITH OTHER TICKETING TOOLS:
Already Have A Ticketing Tool? Great! BlackBeltHelp ITSM Can Integrate with Yours’ Ticketing System.
While we encourage our partner institutions to use Salesforce as their ITSM tool, we can as easily work with their existing tools whether it is Team Dynamix, Cherwell, Service Now, Spiceworks, Dell, or Track-it as Salesforce integrates seamlessly with all other ticketing tools.