• Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Salem State University Partners with BlackBeltHelp to Revolutionize Student Support with AI-Powered Solutions

Salem, Massachusetts – March 20, 2024 – Salem State University proudly announces its strategic collaboration with BlackBeltHelp, a premier provider of AI-powered solutions for educational institutions. This partnership aims to elevate student engagement and alleviate staff fatigue by implementing BlackBeltHelp’s comprehensive 365/24/7 Contact Center as a Service (CCaaS) solution.

Key highlights of the partnership include:

  • AI-Powered Solutions: BlackBeltHelp’s cutting-edge AI chat and voice bots will provide students with personalized support around the clock. These bots leverage advanced algorithms to deliver real-time answers and assistance, enhancing the student experience and promoting academic success.
  • Industry-Leading Service Level Agreements (SLAs): BlackBeltHelp’s commitment to excellence is reflected in its industry-leading SLAs, ensuring prompt and effective resolution to student inquiries. Salem State can rely on BlackBeltHelp to deliver high-quality support consistently.
  • Seamless Integration: BlackBeltHelp’s platform seamlessly integrates into Salem State’s existing technology ecosystem, including Jira, Peoplesoft, Canvas, and Polaris. This integration enhances operational efficiency and streamlines IT assistance across the campus community.
  • Cost-Effective Solutions: By partnering with BlackBeltHelp, Salem State can provide superior service at a lower cost. BlackBeltHelp’s competitive pricing model enables institutions to optimize resource allocation and achieve significant cost savings.

“Salem State University is excited to announce its partnership with Black Belt Help for a cutting-edge helpdesk call center. This collaboration will significantly enhance support services for both students and employees, offering swift and efficient solutions to their queries and technical issues. By leveraging Black Belt Help’s expertise, Salem State is committed to providing a seamless and productive academic and work environment” said Steve from Salem State.

Salem State University aims to create a student-centric support ecosystem through this partnership, leveraging AI-powered solutions to deliver personalized assistance and streamline IT operations. By choosing BlackBeltHelp, Salem State reaffirms its dedication to fostering a positive and empowering educational experience for all students.