BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

  • Request a Demo

Salem State University Partners with BlackBeltHelp to Revolutionize Student Support with AI-Powered Solutions

Salem, Massachusetts – March 20, 2024 – Salem State University proudly announces its strategic collaboration with BlackBeltHelp, a premier provider of AI-powered solutions for educational institutions. This partnership aims to elevate student engagement and alleviate staff fatigue by implementing BlackBeltHelp’s comprehensive 365/24/7 Contact Center as a Service (CCaaS) solution.

Key highlights of the partnership include:

  • AI-Powered Solutions: BlackBeltHelp’s cutting-edge AI chat and voice bots will provide students with personalized support around the clock. These bots leverage advanced algorithms to deliver real-time answers and assistance, enhancing the student experience and promoting academic success.
  • Industry-Leading Service Level Agreements (SLAs): BlackBeltHelp’s commitment to excellence is reflected in its industry-leading SLAs, ensuring prompt and effective resolution to student inquiries. Salem State can rely on BlackBeltHelp to deliver high-quality support consistently.
  • Seamless Integration: BlackBeltHelp’s platform seamlessly integrates into Salem State’s existing technology ecosystem, including Jira, Peoplesoft, Canvas, and Polaris. This integration enhances operational efficiency and streamlines IT assistance across the campus community.
  • Cost-Effective Solutions: By partnering with BlackBeltHelp, Salem State can provide superior service at a lower cost. BlackBeltHelp’s competitive pricing model enables institutions to optimize resource allocation and achieve significant cost savings.

“Salem State University is excited to announce its partnership with Black Belt Help for a cutting-edge helpdesk call center. This collaboration will significantly enhance support services for both students and employees, offering swift and efficient solutions to their queries and technical issues. By leveraging Black Belt Help’s expertise, Salem State is committed to providing a seamless and productive academic and work environment” said Steve from Salem State.

Salem State University aims to create a student-centric support ecosystem through this partnership, leveraging AI-powered solutions to deliver personalized assistance and streamline IT operations. By choosing BlackBeltHelp, Salem State reaffirms its dedication to fostering a positive and empowering educational experience for all students.