LeMoyne-Owen College, a TN Based Institution, Selects BlackBeltHelp as One-Stop-Shop Helpdesk Provider
Cleveland, Ohio, May 2017: LeMoyne-Owen College (LOC) selected BlackBeltHelp as one-stop-shop helpdesk to provide after-hours support related to IT, LMS, Financial Aid and Bursar. After different levels of discussion, Lemoyne-Owen College partnered with BlackBeltHelp to support their students, staff and faculty after normal business hours, which will create a better end-users experience by providing anytime, anywhere superior service.
As BlackBeltHelp’s aim is not profit maximization, but to provide cost-effective solution, BlackBeltHelp even assisted LeMoyne-Owen College in getting a grant of $20,000 from Campus Consortium, so that these services can fit in well within their budget.
BlackBeltHelp one-stop-shop helpdesk will provide after-hours support to assist LOC’s end-users via phone, Email and chat.
IT Scope of Support:
» Network Issues
» Productivity applications
» Antivirus / Security utilities
» Operating System Support
» Password Reset
» Canvas Support
Financial Aid, Bursar and Admin Office Scope of Support:
» Grant/Scholarship options available and eligibility criteria
» Financial Aid verification process
» EFC and COA
» Application Billing
» The award process
"We are proud to partner with LeMoyne-Owen College to provide one-stop-shop superior helpdesk, which is highly economical and scalable," said Ron Bhalla, CEO - BlackBeltHelp. “Now LOC’s student, staff and faculty can call for help anytime they want, they don’t have to look at the clock anymore before calling helpdesk."