St. Louis Community College Adopts BlackBeltHelp’s After-Hours IT Help Desk Support to Achieve Student Success
October, 2017: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is delighted to announce that St. Louis Community College has chosen BlackBeltHelp for after-hours IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide IT Help Desk services to St. Louis Community College after business hours, and on weekends and holidays.
BlackBeltHelp’s after-hours support to St. Louis Community College will help them achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of the college’s team, will ensure that someone is always there to address the problems its end-users encounter.
BlackBeltHelp will perform the following functions for St. Louis Community College to provide its users an effortless experience:
» Resolve end users’ queries related to IT, instantly
» Provide after-hours support including weekends and holidays
» Escalate issues to on-site technicians in case they remain unresolved
» Deliver best services at unbeaten prices
Service Level Agreements Include Support for:
» Phone Average Speed to Answer: 60 Seconds on a per month basis >= 80%
» Email and Ticket Average Speed to Answer: < 2 hours on a per-month basis
» Chat Average Speed to Answer: < 3 minutes on a per month basis
» First Call Resolution: > 80%