BlackBeltHelp

        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          The Classroom Emergency App enables faculty to promptly report IT-related issues to on-site IT staff with a simple click, facilitating on-site help for resolving classroom technical issues.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Albany Technical College Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support

GA, 2020: We are proud to announce our partnership with Albany Technical College for After-Hours IT and Blackboard® Help Desk Support. The comprehensive IT help desk support during nights, weekends, and holidays will enable the college to instantly connect students, staff, and faculty to the support they need.

Under this collaboration, BlackBeltHelp will enable consistent, timely, and high-quality resolution to the end-users’ IT and Blackboard® help desk support requests via their preferred communication channel. The personalized interactions will help the college in improving their end-user experience while achieving the institutional goals at a fraction of the cost.

Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:
• Remove student barriers to remote/online learning
• 24×7 anytime, anywhere student support
• Certified experts are available to provide after-hours support including nights, weekends, and holidays
• All interactions are recorded; reference to history with ease
• Deliver cost-effective services
• Expand service and increase efficiency
• Reduced costs

Scope of Support:

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email

Blackboard® LMS

  • Computer-related issues & issues requiring additional access
  • Basic instructor grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses