BlackBeltHelp Assists Southeast Technical College in Increasing Student Engagement

December 2017: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is elated to announce that Southeast Technical College has selected BlackBeltHelp for after-hours IT Help Desk support. Under this engagement, BlackBeltHelp will provide IT Help Desk services to Southeast Technical College after business hours, and on weekends and holidays.

BlackBeltHelp’s after-hours support to Southeast Technical College will help the college achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of the college’s team, will ensure that someone is always there to address the problems their end-users encounter.

BlackBeltHelp will perform the following functions for Southeast Technical College to provide its users an effortless experience:

» Resolve end users’ queries related to IT, instantly

» Provide after-hours support including weekends and holidays

» Escalate issues to on-site technicians in case they remain unresolved

» Deliver best services at unbeaten prices

Service Level Agreements Include Support for:

• Network Connectivity
• Productivity applications
• Antivirus / Security utilities
• Browsers
• Basic Operating System Support
• Email
• Password Reset