Press Releases

BlackBeltHelp Assists Southeast Technical College in Increasing Student Engagement

December 2017: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is elated to announce that Southeast Technical College has selected BlackBeltHelp for after-hours IT Help Desk support. Under this engagement, BlackBeltHelp will provide IT Help Desk services to Southeast Technical College after business hours, and on weekends and holidays.

BlackBeltHelp’s after-hours support to Southeast Technical College will help the college achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of the college’s team, will ensure that someone is always there to address the problems their end-users encounter.

BlackBeltHelp will perform the following functions for Southeast Technical College to provide its users an effortless experience:

» Resolve end users’ queries related to IT, instantly

» Provide after-hours support including weekends and holidays

» Escalate issues to on-site technicians in case they remain unresolved

» Deliver best services at unbeaten prices

Service Level Agreements Include Support for:

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Browsers
  • Basic Operating System Support
  • Email
  • Password Reset

About Southeast Technical College

Southeast Tech is one of South Dakota's most affordable post-secondary institutions and turns out the third largest higher education graduating class in the state. Southeast Tech has offered the most cost-effective, career relevant education in Sioux Falls for more than 45 years. Southeast Tech offers Associate in Applied Science degrees (AAS) as well as diplomas and certificates.

About BlackBeltHelp

BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
Learn more about BlackBeltHelp.

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