Press Releases
December 2017: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is elated to announce that Southeast Technical College has selected BlackBeltHelp for after-hours IT Help Desk support. Under this engagement, BlackBeltHelp will provide IT Help Desk services to Southeast Technical College after business hours, and on weekends and holidays.
BlackBeltHelp’s after-hours support to Southeast Technical College will help the college achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of the college’s team, will ensure that someone is always there to address the problems their end-users encounter.
BlackBeltHelp will perform the following functions for Southeast Technical College to provide its users an effortless experience:
» Resolve end users’ queries related to IT, instantly
» Provide after-hours support including weekends and holidays
» Escalate issues to on-site technicians in case they remain unresolved
» Deliver best services at unbeaten prices
Service Level Agreements Include Support for:
About Southeast Technical College
Southeast Tech is one of South Dakota's most affordable post-secondary institutions and turns out the third largest higher education graduating class in the state. Southeast Tech has offered the most cost-effective, career relevant education in Sioux Falls for more than 45 years. Southeast Tech offers Associate in Applied Science degrees (AAS) as well as diplomas and certificates.
BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
Learn more about BlackBeltHelp.
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