BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Carlow University Selects BlackBeltHelp for 24×7 IT & LMS Help Desk Support

PA, 2020: We are excited to announce that Carlow University has selected BlackBeltHelp for 24×7 IT & LMS Help Desk Support. Under this engagement, BlackBeltHelp will enable secure 24×7 IT & CelticOnline® help desk support for the University’s students, faculty, and staff while reducing the overall support costs.

Carlow University will also leverage the Simplify Platform which provides tools such as SMS Nudging, voice and chat bots. These products will help the University in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

Benefits to the Carlow University:
• Removing student barriers to remote/online learning
• Delivering cost-effective services
• Expanding service and increasing efficiency
• Reduced costs

Scope of Support:

  • Password resets (including CelticOnline®, Schoology®, MyPortal®, and WebAdvisor®)
  • Microsoft Office questions
  • MS Teams/Zoom questions
  • Browser/caching issues
  • Classroom AV issues
  • Printing issues
  • LMS access
  • Referral issues (financial aid, CDLI, campus security, etc.)

About Carlow University:

Carlow University is a private, co-educational, Catholic university located in the heart of Pittsburgh’s “Tech, Ed, and Med” district. Founded by the Sisters of Mercy, Carlow’s thirteen athletic teams are known as the Celtics, a reflection of the university’s Irish heritage and roots.