BlackBeltHelp

        • Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Around-the-clock, multimodal, personalized student support services.

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Carlow University Selects BlackBeltHelp for 24×7 IT & LMS Help Desk Support

PA, 2020: We are excited to announce that Carlow University has selected BlackBeltHelp for 24×7 IT & LMS Help Desk Support. Under this engagement, BlackBeltHelp will enable secure 24×7 IT & CelticOnline® help desk support for the University’s students, faculty, and staff while reducing the overall support costs.

Carlow University will also leverage the Simplify Platform which provides tools such as SMS Nudging, voice and chat bots. These products will help the University in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

Benefits to the Carlow University:
• Removing student barriers to remote/online learning
• Delivering cost-effective services
• Expanding service and increasing efficiency
• Reduced costs

Scope of Support:

  • Password resets (including CelticOnline®, Schoology®, MyPortal®, and WebAdvisor®)
  • Microsoft Office questions
  • MS Teams/Zoom questions
  • Browser/caching issues
  • Classroom AV issues
  • Printing issues
  • LMS access
  • Referral issues (financial aid, CDLI, campus security, etc.)