Simplify Contact Center

Cloud-Based Contact Center for Higher Education Institutions at a Fraction of the Cost

24x7 Contact Center Support for Higher Education

Simplify Contact Center is a cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home. It helps higher education institutions in scaling support services while reducing costs and enhancing student satisfaction.


In a student-focused world, the consistent and high-quality contact center support by BlackBeltHelp reduces administrative burdens and costs, improves operational efficiencies and student experience while expanding access. This is enabled by an AI-powered cloud-based platform offering integrated voice, chat, ticket, email, and bot technology.

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Features of 24x7 Contact Center:


Programmability: Easily customize every step of the student journey, making changes as their needs evolve.

Seamlessly Omnichannel: Connects with your students on their preferred communication channel and enables transfer of information between support modes such as Chatbot, Voice Bot, Live Chat and more.

Contextual Intelligence: Enable proactive and intuitive conversations using the latest in artificial intelligence.

Scalability: Trust your platform infrastructure to scale with you reliably.

Benefits of 24x7 Contact Center

Quick Resolution

Reduces institutional support costs

Assigning Emergency Tickets

Reduces wait times and improves student satisfaction

Redirecting Tickets

Streamlines and simplifies administrative processes

Redirecting Tickets

Improves efficiency and eliminates student frustration/disengagement

Redirecting Tickets

24x7 student access to support services

Faster resolution of end-users’ queries

SIMPLIFY AI

Chatbot & Voicebot to assist students with self-service support options that helps institutions in reducing the support costs.

Ability to automate personalized messages to FAQs

SIMPLIFY Advisor

Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions.

Handles multiple end users at the same time

SIMPLIFY Admin

A single dashboard view with unified access to information allows institutions to measure, monitor, and manage the service benchmarks.

Cost-effective solution

SIMPLIFY Student

Delivers 24x7 personalized support to students for their diverse requests that arise throughout their academic lifecycle.

Handles multiple end users at the same time

SIMPLIFY Contact Center

A cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home.

Handles multiple end users at the same time

SIMPLIFY Nudging

A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.