BlackBeltHelp enables your institution to deliver a consistent student experience by centralizing service requests. We expand our hours of service to accommodate your learners’ diverse needs and reduce response times. Our highly trained customer service staff manages your end-users’ inquiries leveraging multi-modal responsiveness, AI-powered resources and knowledge-based capabilities.
With BlackBeltHelp’s AI-enabled financial aid solutions, anything simple starting with information on application process and deadlines to more complex inquiries such as eligibility, documentation and final award can be addressed within seconds.
Gain actionable insights from your institutional data to drive your retention strategies. Re-engage at-risk students and guide them towards graduation. Ensure greater student retention and lower loan default rates.
Ensure the immediate resolution of your student service issues with our 24x7 phone support. We expand the scope of our support to accommodate your learners’ diverse needs. Be it a distance learning student or a continuing education one; they don’t have to look at the clock before calling with any kind of support issues since we are available at all hours to assist them.
Phone Average Speed to Answer: 60 Seconds on a per-month basis >=80%
As one of the primary means of data transmission and customer relationship management, we view Email support as a mission-critical service offering . Endowed with years of experience in providing email support services to many big institutions in the higher education space, we are adept at handling all your support issues ranging from simple to complex.
E-mail and Ticket Average Speed to Answer: < 2 hours on a per-month basis
With a less than 5 seconds average speed to answer, our AI-enabled chat support lets your end-users have immediate access to support. Our intelligent chatbot lets your customers solve their support issues within minutes and reduces the number of help desk interactions bringing down your help desk costs. It handles many users simultaneously and transfers the issue to a live agent in case the issue requires human expertise.