BlackBeltHelp enables your institution to deliver a consistent student experience by centralizing service requests. We expand our hours of service to accommodate your learners’ diverse needs and reduce response times. Our highly trained customer service staff manages your end-users’ inquiries leveraging multi-modal responsiveness, AI-powered resources and knowledge-based capabilities.
Multi-Modal Support
IT Services
We help higher education institutions scale gaps in service levels by providing round-the-clock hi-tech ERP, SIS, LMS support to cater to your students, faculty and staff’s unique needs.
Learn more
Admissions & Enrollment
Ensure sustainable improvement in your service levels and enrollment rates with our highly specialized, AI-powered Admissions & Enrollment help desk services.
Learn more
Financial Aid
With BlackBeltHelp’s AI-enabled financial aid solutions, anything simple starting with information on application process and deadlines to more complex inquiries such as eligibility, documentation and final award can be addressed within seconds.
Learn more
Student Retention
Gain actionable insights from your institutional data to drive your retention strategies. Re-engage at-risk students and guide them towards graduation. Ensure greater student retention and lower loan default rates.
Learn more
Distance Learning Student
Our distance learning student helpdesk services are designed to provide your distance learners with a seamless educational experience.
Learn more
Continuing Education Student
With our 24x7 continuing education student help desk, we create a supportive learning environment for your continuing education students and ensure they have assistance whenever required.
Learn more
Traditional Resident Student
Whether it’s your laptop that you need assistance with or you are facing wireless connectivity issues, our 24x7 traditional resident student helpdesk support can help you resolve them.
Learn more
Commuter Student
With our commuter student help desk services, we help students who live off-campus feel connected and stay informed.
Learn more
Staff
Ensure that your staff has access to support round the clock with our 24x7 institutional staff help desk services.
Learn more
Faculty
Achieve operational efficiency with our tailored 24x7 faculty help desk services and reduce the widening gap between faculty expectations of service and the service levels.
Learn more
Phone
Ensure the immediate resolution of your student service issues with our 24x7 phone support. We expand the scope of our support to accommodate your learners’ diverse needs. Be it a distance learning student or a continuing education one; they don’t have to look at the clock before calling with any kind of support issues since we are available at all hours to assist them.
Phone Average Speed to Answer: 60 Seconds on a per-month basis >=80%
As one of the primary means of data transmission and customer relationship management, we view Email support as a mission-critical service offering . Endowed with years of experience in providing email support services to many big institutions in the higher education space, we are adept at handling all your support issues ranging from simple to complex.
E-mail and Ticket Average Speed to Answer: < 2 hours on a per-month basis
Smart Chat
With a less than 5 seconds average speed to answer, our AI-enabled chat support lets your end-users have immediate access to support. Our intelligent chatbot lets your customers solve their support issues within minutes and reduces the number of help desk interactions bringing down your help desk costs. It handles many users simultaneously and transfers the issue to a live agent in case the issue requires human expertise.
Chat Average Speed to Answer: < 5 seconds
