Features of Simplify Ticket Management:
• Cloud-based service for maximum uptime
• Customized and transparent reporting
• Customizable workflows and triggers
• Customizable auto-generated emails
• Automates routine support tasks
Streamlined Contact Center Ticketing System for Higher Education Institutions at a Fraction of the Cost
Simplify Ticket Management is a contact center ticketing system that focuses on streamlining client communications to ensure better support. At BlackBeltHelp, we provide a ticketing system to capture queries received via voice calls, emails, and chats. This cloud-based application delivers outstanding system integration and functionality that comes with a user-friendly interface. It allows tracking, creation of customized SLA reports for each service area on a real-time basis which enables us to deliver high-quality support to our end-users.
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• Cloud-based service for maximum uptime
• Customized and transparent reporting
• Customizable workflows and triggers
• Customizable auto-generated emails
• Automates routine support tasks
Proficiency
Our highly skilled advisors have years of experience in using the ticketing system for customer relationship management or internal purposes. This has developed an exceptional familiarity with the tool that ensures no human errors are made whether they are related to incoming tickets or internal functions.
Seamless ticket integration
While we encourage our partner institutions to use BlackBeltHelp’s ticketing system, we can easily work with their existing tools whether it is Team Dynamix, Cherwell, Service Now, Spiceworks, Dell, or Track-it as they integrate seamlessly with our ticketing tool.
Reporting and Analytics
To help institutions in measuring the student support performance, the ticket management system enables a 360-degree view of students that includes their communication history, past activities, and engagement statistics; and a reporting dashboard to take better data-driven decisions.
Chatbot & Voicebot to assist students with self-service support options that helps institutions in reducing the support costs.
Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions.
A single dashboard view with unified access to information allows institutions to measure, monitor, and manage the service benchmarks.
Delivers 24x7 personalized support to students for their diverse requests that arise throughout their academic lifecycle.
A cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home.
A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.
