Moraine Park Technical College Switches to BlackBeltHelp from Ellucian® For IT Help Desk Services
Cleveland, Ohio, December 2017: Moraine Park Technical College (MPTC) recently switched to BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, 24x7 IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide round-the-clock IT Help Desk services to Moraine Park Technical College.
Dissatisfied with Ellucian®, their previous help desk service provider’s poor-quality services like longer resolution time, a poorly managed knowledge base, MPTC decided to switch to BlackBeltHelp. MPTC was facing low customer satisfaction issues because of their previous service desk provider’s inability to provide the agreed upon services.
BlackBeltHelp will provide assistance to MPTC’s end-users via phone, email and chat. It will ensure that MPTC’s end-users have immediate support available whenever they require it. This engagement will also leave the college’s IT staff free to attend to various other tasks. BlackBeltHelp will perform the following functions for MPTC to provide its users a seamless experience:
» Resolve end users’ queries related to IT, instantly
» Escalate issues to on-site technicians in case they remain unresolved
» Round-the-click IT support
» Deliver best services at unbeaten prices