Press Releases

Moraine Park Technical College Switches to BlackBeltHelp from Ellucian® For IT Help Desk Services

Cleveland, Ohio, December 2017: Moraine Park Technical College (MPTC) recently switched to BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, 24x7 IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide round-the-clock IT Help Desk services to Moraine Park Technical College.

Dissatisfied with Ellucian®, their previous help desk service provider’s poor-quality services like longer resolution time, a poorly managed knowledge base, MPTC decided to switch to BlackBeltHelp. MPTC was facing low customer satisfaction issues because of their previous service desk provider’s inability to provide the agreed upon services.

BlackBeltHelp will provide assistance to MPTC’s end-users via phone, email and chat. It will ensure that MPTC’s end-users have immediate support available whenever they require it. This engagement will also leave the college’s IT staff free to attend to various other tasks. BlackBeltHelp will perform the following functions for MPTC to provide its users a seamless experience:

» Resolve end users’ queries related to IT, instantly

» Escalate issues to on-site technicians in case they remain unresolved

» Round-the-click IT support

» Deliver best services at unbeaten prices

About Moraine Park Technical College

Moraine Park Technical College is one of 16 technical colleges in the Wisconsin Technical College System and is led by its president, Bonnie Baerwald, and the Moraine Park District Board. The college features over 100 associates of applied science degrees, technical diplomas and certificates, with classes and labs taught by instructors with real-world experience. Traditional classroom, online and blended formats are available at the college’s campuses in Beaver Dam, Fond du Lac and West Bend.

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About BlackBeltHelp

BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
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