University of Colorado at Colorado Springs Implements BlackBeltHelp’s IT Help Desk and LMS Services

CO, March 2019

University of Colorado at Colorado Springs is a public research university located at the base of Pikes Peak in Colorado Springs, Colorado. This fast growing university has implemented BlackBeltHelp’s 24/7 IT Help Desk and LMS Services to cater to the proliferating needs of the students.

UCCS wants to incorporate 24x7 personalized IT support services for their Learning Management System – Canvas. With this collaboration, BlackBeltHelp will set-up the Help Desk Services for removing barriers of learning for students at the college.

Along with the IT Help Desk and LMS Support, the college has also picked up a list of BlackBeltHelp’s products - Classroom Emergency App, OneStop Platform, Lexicon – an institution’s own self-service for end-users. The products offered will elevate the student help desk experience and improve retention rates.

Few services being imparted to University of Colorado Colorado Springs are listed as follows:

• BlackBeltHelp’s single and easy-to-use dashboard allows the institution to keep an eye on student’s statistics and take data-driven actions to guide them.
• To cut an institution’s help desk costs and promote agent productivity, BlackBeltHelp provides a customized self-help knowledgebase.
• Our remarkable LMS Support acknowledges all the challenges encountered during online learning platform – Canvas.
• The technological issues in the ongoing class are fixed at the click of a button through our extensive Classroom Emergency App that supports all the devices.

The Service Level Agreements include Support for:

General IT	LMS
Network Connectivity, Productivity applications, Antivirus / Security utilities, Basic Operating System Support, Email, Password Reset, Browsers	Computer Related Issues, Course Navigation, Finding Grades, Editing Course Content, Announcements & discussions with instructors, and many more.

 

About University of Colorado Colorado Springs:

University of Colorado Colorado Springs, one of the booming universities in United States, is located at the America’s finest mountains - at the base of Pikes Peak. It is referred as one of those colleges wherein admission to the college is a dream come true for the students because UCCS focuses on every small thing, be it Cricket to Cyber Security, or a Dance Team to a Film Club. For all its achievements, UCCS has been ranked as 10th amongst Western regional public universities and 5th nationally for public undergraduate engineering programs.

To know more about UCCS, follow the link: https://www.uccs.edu/