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Driving Student Success While Lowering Service Costs with BlackBeltHelp’s Simplify


Simplify is a new way of integrating your campus technology and improving the user experience. It empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency.

It integrates with your institutions’ SIS/ERP, LMS, CRM, and other applications securely enabling advisors to provide real-time information to students seamlessly. This modular and secure approach ensures student success at a fraction of the cost while managing inbound and outbound communication. It further keeps track of every student interaction in the form of tickets.

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Simplify Consists of Different Modules that Include

Faster resolution of end-users’ queries

SIMPLIFY AI

Chatbot & Voicebot to assist students with self-service support options that helps institutions in reducing the support costs.

Ability to automate personalized messages to FAQs

SIMPLIFY Advisor

Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions.

Handles multiple end users at the same time

SIMPLIFY Admin

A single dashboard view with unified access to information allows institutions to measure, monitor, and manage the service benchmarks.

Cost-effective solution

SIMPLIFY Student

Delivers 24x7 personalized support to students for their diverse requests that arise throughout their academic lifecycle.

Handles multiple end users at the same time

SIMPLIFY Contact Center

A cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home.

Handles multiple end users at the same time

SIMPLIFY Nudging

A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.

Moving from Transactional to Transformational


Simplify Integrations

Integration to Identity

Managing seamless yet secure access to different applications, through users’ unique digital identity is essential for better user experience. That’s why BlackBeltHelp provides a clean, transparent, secure, process-driven identity and access management platform for students. Learn more

Integration to ITSM

At BlackBeltHelp, we provide a helpdesk ticketing system or ITSM tool to capture requests received via voice calls, emails, and chats. All our services and our entire work culture is enhanced by seamless relationship management support. Learn more

Integration to SIS & ERP

BlackBeltHelp’s Simplify integrates with a range of Student Information and Enterprise Resource Planning Systems like Banner®, Peoplesoft®, Colleague®, Jenzabar®, Workday®, Ellucian®, and others. This integration enables secure, relevant, and timely extraction and updating of student activity and engagement information. Learn more

Integration to LMS

BlackBeltHelp’s Simplify integrates with all the leading learning management systems like Blackboard®, Canvas®, Moodle®, D2L®, and others to enable secure, relevant, and timely extraction and updating of student activity and engagement information. Learn more

Integration to CRM

BlackBeltHelp’s Simplify seamlessly integrates with the institutions’ CRM to create a data-run, transparent support ecosystem at the user institution. This integration with partner institutions’ CRM analyzes all the institutional data in real-time, have measurable insights into student behavior, and make data-informed decisions. Learn more

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