BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

  • Request a Demo

Unifyed and BlackBeltHelp partner to bring next-gen AI-chatbots to higher education

Friday, April 28, 2023: We are proud to announce that Unifyed, the leading provider of digital campus solutions, is now partnering with BlackBeltHelp to empower their chatbot – Yoda.

Serving over 200 schools and 4 million students, BlackBeltHelp will be bringing over a decade of experience managing services for Higher Education IT Help Desk Support to Unifyed’s Chatbot customers. Together, the companies will develop and deploy chatbots that can provide immediate answers to students’ questions, offer personalized support, and help them navigate campus resources.

The implementation and integration will provide customers with additional Chatbot features, including:

  • Chatbots Servicing Multiple Departments
  • Chatbots Enabled with Real-Time, Top-Rated Agents (Human Support)
  • IT Helpdesk and Student Services Capabilities
  • Options for More Reports and Performance Analytics
  • Turnkey Chatbot Support

Additionally, BlackBeltHelp will handle all bot maintenance, training, and support, all at no additional cost.

BlackBeltHelp has already successfully implemented chatbots across different institutions including City College of San Francisco, Pasadena City College, and California Community College Tech Center.

This collaboration will bring advanced chatbot technology to more colleges and university campuses, providing students with 24/7 assistance and support.