Artificial Intelligence Technology Automates Higher Education Student IT Support
AI addresses critical challenges higher education institutions face, such as increasing retention and streamlining enrollment. Universities are scaling student support up to 47% with the BlackBeltHelp AI-powered chatbot/voice bot. This technology facilitates consistent, accurate, and prompt responses to student questions. High IT service satisfaction leads to increased student engagement. Our bot even assists prospective students in their search and decision-making process.
AI-powered bots can learn as they encounter new information and serve as an effective, time and cost-reducing alternative to human IT support. BlackBeltHelp supports over 200 higher education institutions and offers a state-of-the-art AI chatbot/voice bot that minimizes dependence on live human support.
Our AI-driven and multilingual Simplify Chatbot for higher education grants students immediate access to 24×7 support anytime, anywhere. It is a multi-channel, one-stop platform equipped with adaptive learning, performance analytics, and executive dashboards making it one of the best AI chatbots for higher education institutions. The cutting-edge BlackBeltHelp chatbot/voice bot considerably decreases the time and energy consumed by manual student responses.
We provide all the necessary support for implementing this essential time and cost-saving technology. The BlackBeltHelp student chatbot effectively extends online support hours at your institution.
Key Features of Simplify Chatbot Include:
- Performance Analytics & Executive Dashboards
- VAPT and VPAT Compliant
- Integrates with Campus Applications
- Live Support Transfer if Required
- Multi-Device Compatible
- Adapts to Unanswered Questions
- Collects Survey Feedback
Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.