BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Athens Technical College Selects BlackBeltHelp for 24×7 OneStop Student Services

GA, 2021: We are proud to announce our partnership with the Athens Technical College to provide OneStop support regarding Admissions, Registration and Records, and Switchboard. The implemented services will instantly connect students, faculty, and staff to the support they need at all hours of the day.
Athens Technical College will also leverage the Simplify Platform to assist users with self-service options. These products will help the college to streamline their service delivery while strengthening communication and engagement – at a fraction of the cost.
Benefits to the Athens Technical College:

  • Serve students efficiently with 24×7 support
  • Delivering cost-effective services
  • Expanding service and increasing efficiency

Scope of Support:

  • Application process
  • Admissions status
  • Requests for official transcripts
  • Requests for evaluation of transcripts
  • Add/Drop courses
  • Information on fee payment
  • Important dates for a semester
  • Registration information
  • Medical information
  • Residency status
  • Petition status
  • Enrollment priorities
  • Graduation applications
  • Grades
  • Advisor information

About Athens Technical College:

Athens Technical College is a unit of the Technical College System of Georgia in Athens, Georgia. It was founded in 1958 as Athens Area Vocational-Technical School. The school was renamed Athens Area Technical Institute in 1987 and took its current name in 2000. Athens Technical College is the first college in Georgia to join Achieving the Dream (ATD) and one of two technical college in the state to earn the Leader College distinction.