Aug 23, 2022

August 2022 BlackBeltHelp’s Monthly Product Updates

Welcome back to BlackBeltHelp’s monthly product updates!

In our quest to provide you with the best-in-industry student engagement products and services, we are continuously innovating and upgrading our technology. February has been another busy and exciting month of new client implementations, along with our product enhancements. 

Here is a rundown of the updates and features you can now leverage. All of this is carefully curated to streamline the processes further and help you get the most out of our products efficiently.

Have a look! 

Simplify Student Worker View

An integrated view that meets the student worker requirements of:

  • Viewing user information regarding their holds, Financial Aid, and Student accounts related information in a simplified way.
  • Creating tickets for users walking up for support.
  • Revieing closed tickets for troubleshooting compliance
  • Reviewing and working on the escalated tickets

Chat client enhancements

  • Font size set to meet the ADA compliance requirement
  • Enhancements in Language selection
    • Added responsiveness to meet mobile requirements.
    • Language search option
    • Filter frequently used languages
  • UI enhancements
    • Thumbs up and down moved to the left of the response.
    • Auto-adjustment of line height basis the font size.