BlackBeltHelp

        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

  • Customers
  • Request a Demo

College of Biblical Studies Selects BlackBeltHelp for 24×7 IT Help Desk and Financial Aid Support

TX, 2020: BlackBeltHelp today announced its partnership with the College of Biblical Studies to assist its students, staff, and faculty with 24×7 IT Help Desk and Financial Aid Support. The 24×7 help desk support will enable the college to provide timely and personalized resolution to the users’ support requests.

College of Biblical Studies will also leverage Simplify – an omnichannel and integrated platform by BlackBeltHelp to improve their user experience, and Chatbot to reduce the number of help desk interactions by providing faster resolution to end-users’ requests. The quick and accurate resolutions will enable the college’s expert staff to focus on more pressing concerns.

The college selected BlackBeltHelp for its ability to provide a secure and scalable support structure for their institution while also focusing on improving operational efficiency and streamlining costs.

Therefore, in the best interest of the time, this help desk has been implemented delineating the following benefits:

• 24×7 anytime, anywhere student support
• Increases the accuracy of answers
• Provides real-time insightful dashboards and tools to drive high-value decision making
• All interactions are recorded; reference to history with ease
• Expands service and increases efficiency
• Reduced operational costs

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password Reset

LMS

  • Computer-related issues
  • Basic Instructor Grade book issues
  • How to submit a quiz
  • How to post to a discussion thread
  • Course navigation & finding grades
  • Adding/Dropping courses

Financial Aid

  • What is the deadline to apply for financial aid?
  • How often does the FAFSA need to be completed?
  • How does the EFC affect my financial aid?
  • Where can I check the status of my financial aid application?
  • FAFSA denied me, Can I get a student loan?