BlackBeltHelp

        • Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Around-the-clock, multimodal, personalized student support services.

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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BlackBeltHelp and UnifyedTM team up to provide onestop student support to their clients

October 2018: BlackBeltHelp, a leading one-stop student services provider in US, is pleased to announce a strategic business partnership with Unifyed™, a leader in educational technology. As a part of this engagement, both the parties will refer each other’s products and services to their clients, facilitating a better support experience for their approx. 8 million end-users.

UnifyedTM is a global leader in higher education technology and empowers institutions and students worldwide. It leverages data from an institution’s enterprise systems using its pre-built connectors to help schools create immersive user experiences, maximize cybersecurity, increase operational efficiency, empower administrators with data rich insights, and create a more student centric campus.

In the same vein, BlackBeltHelp’s solutions are also designed to meet the challenges of a rapidly evolving higher education landscape. It enables higher-ed institutions to scale gaps in service levels by providing customized OneStop student support. OneStop unifies all applications, systems, and services into an easy-to-navigate, analytics-powered dashboard to help colleges/universities drive institutional processes, build integrated ecosystems and leverage scalable data sets.

Through this partnership, both the companies hope to serve their user institutions better by referring each other’s cost-effective and high-quality solutions to their clients and sharing the industry best practices for student success. BlackBeltHelp and Unifyed™ clients alike can benefit from each company’s solutions which means better support experience for the end-users and greater customer success for both the parties.

“BlackBeltHelp looks forward to working with UnifyedTM to provide a full suite of student support solutions to our user institutions” said Tracy Thomson, President at BlackBeltHelp. “We are also excited about how this partnership shall bring increased value for our common partner institutions”, she further added.