BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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BlackBeltHelp Appoints Anthony Banford as New Chief Revenue Officer

Friday, January 12, 2024: Miami, FL – BlackBeltHelp, a leading provider of AI-powered Contact-Center-as-a-Service solutions in the higher education sector, is pleased to announce the appointment of Anthony Banford as its new Chief Revenue Officer, effective immediately. With a distinguished 19-year career in technology, consulting, and education, he brings a wealth of experience and a proven track record of driving growth and customer satisfaction.

Anthony will oversee the company’s revenue generation strategies in his new role, focusing on expanding BlackBeltHelp’s market presence and enhancing service delivery to educational institutions. His appointment comes when BlackBeltHelp is poised for significant expansion and aims to strengthen its position as the leading service provider in the higher education support industry.

“Anthony’s appointment is a testament to our commitment to excellence and our focus on strategic growth,” said Anthony Humphries, President of BlackBeltHelp. “His extensive experience and remarkable achievements, particularly in driving customer-centric initiatives, make him an invaluable asset to our team. We are excited to have him on board and are confident that his leadership will guide us to new heights.”

Before joining BlackBeltHelp, Anthony successfully served as the Head of Revenue at StudentBridge, where he played a crucial role in the company’s strategic initiatives and service enhancements. His tenure as CRO/EVP of Sales at Full Measure Education was marked by exponential growth and high client renewal rates, significantly expanding the company’s client base.

“I am thrilled to join BlackBeltHelp and look forward to contributing to the company’s vision of transforming the higher education support landscape. With BlackBeltHelp’s innovative approach and my experience in revenue growth and client relations, I am confident we will achieve remarkable success and deliver unparalleled value to our clients.”

Anthony’s appointment is expected to be a key driver in BlackBeltHelp’s continued success and growth, ensuring the company remains at the forefront of the higher education support industry.

For more information, please contact:
Suzanne Johnson
Customer Relationship Officer
BlackBeltHelp
suzanne_johnson@blackbelthelp.com
844-255-2358 Ext:509