BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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BlackBeltHelp Appoints Tye Reed to Lead Client Success Team

Friday, September 29, 2023: Miami, FL – BlackBeltHelp, Higher Education’s leading provider of CCaaS and AI-powered CX Solutions, proudly announces that Tye Reed has joined the company as Vice President of Client Success. In this role, Tye will lead the company’s customer success team and oversee all aspects of customer service operations. Tye is bringing to BlackBeltHelp more than 24 years of contact center management success with extensive experience at Fortune 500 companies in operations management, program start-ups, process improvements, client services, leadership development, training, and recruiting. Tye’s primary focus is providing high quality customer experiences. Throughout her career, Tye has fostered solid, integrity-filled relationships with clients.

“We are thrilled to welcome Tye to our team,” said Anthony R. Humphreys, President of BlackBeltHelp. “With her extensive experience in customer service management, we are confident that Tye will be an invaluable asset to our company and help us continue to provide the highest level of service to our customers.”