BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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BlackBeltHelp Makes Its Way to ‘View From The Edge’

Wednesday, January 03, 2024: Miami, FL – BlackBeltHelp, Higher Education’s leading provider of CCaaS and AI-powered CX Solutions, proudly announces the recent publication of an article in the EdgeCon Magazine – ‘View from the Edge’ with the headline reading “Fairleigh Dickinson University Elects New Help Desk Support Services Provider”. Being recognized by EdgeMarket, the world’s largest non-profit provider of high-performance optical fiber networking and internetworking, has been a great honor for BlackBeltHelp.

Around five years ago, Fairleigh Dickinson University (FDU) set out to find a new help desk service provider for their students, faculty, and staff after their previous provider since 2002 was sold to a new company — leading to degraded service and a dramatic increase in cost. “We were facing a six-figure increase with zero flexibility and degraded service, and I had no time to implement a new system,” explains Neal Sturm, Vice President, and Chief Information Officer, FDU. “I immediately went to Dan Miller at Edge and asked for assistance in building an RFP. We were looking for a long-term relationship with a provider who could offer high-quality support to our students, faculty, and staff. Once we were down to two companies in the RFP process, one being BlackBeltHelp, Edge introduced me to BlackBeltHelp’s leadership team, which was very helpful in making an informed decision.”

BlackBeltHelp is the top AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education, and is one of the providers offered through EdgeMarket, Edge’s technology, software, and services purchasing co-op. “BlackBeltHelp’s reputation for excellence in 24×7 service for a wide range of applications makes them an ideal partner for EdgeMarket participants looking to lighten the help desk support load on internal teams. Working with them will enable IT staff to focus more on strategic, value-add initiatives, and less on transactional tasks like help desk tickets”, says Dan Miller, Associate Vice President, EdgeMarket.

Read the full article here