• Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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BlackBeltHelp Makes Its Way to ‘View From The Edge’

Wednesday, January 03, 2024: Miami, FL – BlackBeltHelp, Higher Education’s leading provider of CCaaS and AI-powered CX Solutions, proudly announces the recent publication of an article in the EdgeCon Magazine – ‘View from the Edge’ with the headline reading “Fairleigh Dickinson University Elects New Help Desk Support Services Provider”. Being recognized by EdgeMarket, the world’s largest non-profit provider of high-performance optical fiber networking and internetworking, has been a great honor for BlackBeltHelp.

Around five years ago, Fairleigh Dickinson University (FDU) set out to find a new help desk service provider for their students, faculty, and staff after their previous provider since 2002 was sold to a new company — leading to degraded service and a dramatic increase in cost. “We were facing a six-figure increase with zero flexibility and degraded service, and I had no time to implement a new system,” explains Neal Sturm, Vice President, and Chief Information Officer, FDU. “I immediately went to Dan Miller at Edge and asked for assistance in building an RFP. We were looking for a long-term relationship with a provider who could offer high-quality support to our students, faculty, and staff. Once we were down to two companies in the RFP process, one being BlackBeltHelp, Edge introduced me to BlackBeltHelp’s leadership team, which was very helpful in making an informed decision.”

BlackBeltHelp is the top AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education, and is one of the providers offered through EdgeMarket, Edge’s technology, software, and services purchasing co-op. “BlackBeltHelp’s reputation for excellence in 24×7 service for a wide range of applications makes them an ideal partner for EdgeMarket participants looking to lighten the help desk support load on internal teams. Working with them will enable IT staff to focus more on strategic, value-add initiatives, and less on transactional tasks like help desk tickets”, says Dan Miller, Associate Vice President, EdgeMarket.

Read the full article here