Classroom Emergency App– Answer Your Classroom Technical Emergencies
Technical emergencies can arise anytime. They don’t seek your faculty’s prior permission before arriving. A projector can go awry. Your classroom laptop’s screen might go blank. There can be a network outage. Some important cables might go missing.
Mobile Apps ensures that you are prepared when they hit you.
What is it, you ask?
Classroom Emergency App is the only such app designed for educational institutions’ faculty members which enables them to raise an alert to all onsite technicians in case of technical emergencies in a classroom. With a single click of a button, a technician who has the required skill set to address the technical issue is alerted. The faculty can then live-track their location. After the issue is resolved, they have the option of rating the technician’s performance.
Classroom Emergency App is a completely customizable app and can be tailored according to the unique needs of a user institution.
How does Classroom Emergency App work?
The user institution or its faculty members need to be pre-registered on the app.
Whenever there is a technical issue in the classroom, a faculty member can click on the red Classroom Emergency button on the main screen to submit an alert.
Further, he/she needs to select the category the issue falls under. The app might show some self-help steps depending upon the complexity of the problem which the user can choose to skip.
The faculty member then needs to submit his/her classroom details and click on the Raise a ticket button.
After which a ticket is created and the issue is assigned to a skilled technician whose location the faculty member can monitor. After the problem is addressed, the faculty member can rate the technician’s performance.
Why Classroom Emergency App?
With technology’s continuous permeation on our campuses, the whole educational experience, learning, and teaching both, has become more advanced. Educational organizations are turning to automation to cut costs and deliver quick solutions. It is at the same stead, BlackBeltHelp decided to launch Classroom Emergency App.
Classroom Emergency App, a cost-effective solution for your classroom emergencies, acts as a bridge between your faculty and technicians, and ensures the quickest possible resolution of the technical emergencies that arise in your classroom.
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Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.