BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Compton College Selects BlackBeltHelp for After-Hours IT Help Desk & OneStop Student Services Support

CA, 2020: BlackBeltHelp is pleased to announce that Compton College has selected BlackBeltHelp for After-Hours IT Help Desk and OneStop Student Services Support. The IT Help Desk Support will enable the college to provide secure IT support beyond the business hours, weekends, and holidays and ensure timely resolution to the users’ support requests. Leveraging OneStop Student Services Support will help the college in enhancing their student experience by providing convenient and personalized assistance to them.

Compton College will also leverage other products developed by BlackBeltHelp – Classroom Emergency App and Lexicon. These products will help the college in getting a resolution to online classroom technology support challenges and eventually improve their student experience.

Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

  • Remove student barriers to remote/online learning
  • 24×7 anytime, anywhere student support
  • Certified experts are available to provide after-hours support including nights, weekends, and holidays.
  • All interactions are recorded; reference to history with ease
  • Deliver cost-effective services
  • Expand service and increase efficiency
  • Reduced costs

About Compton College:

Compton College is a public community college in Compton, California. It was established in 1927 as a component of the Compton Union High School District. The Compton Community College District encompasses an area of about 29 square miles, making educational services available to nearly 300,000 residents. Compton College began to operate as an independent college in 2019.

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password Reset

Financial Aid & Awarding, Notification, and Disbursement

  • Aid awarded & acceptance
  • Maintaining academic load
  • Disbursement and continued eligibility
  • Pending financial aid
  • SAP status and appeals

Admissions, Records, and Registrations

  • Application Process & Admissions Status
  • Information on Fee Payment
  • Registration Information
  • Medical Information
  • Enrollment Priorities
  • Grades

“A robust IT and OneStop support framework is critical for the smooth functioning of various processes at an institution – the users expect an immediate response and resolution when they reach out for support. We are pleased to have been selected by Compton College and look forward to providing them a quality scalable after-hours IT help desk and OneStop support environment to improve their student experience.”