• Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Compton College Selects BlackBeltHelp for After-Hours IT Help Desk & OneStop Student Services Support

CA, 2020: BlackBeltHelp is pleased to announce that Compton College has selected BlackBeltHelp for After-Hours IT Help Desk and OneStop Student Services Support. The IT Help Desk Support will enable the college to provide secure IT support beyond the business hours, weekends, and holidays and ensure timely resolution to the users’ support requests. Leveraging OneStop Student Services Support will help the college in enhancing their student experience by providing convenient and personalized assistance to them.

Compton College will also leverage other products developed by BlackBeltHelp – Classroom Emergency App and Lexicon. These products will help the college in getting a resolution to online classroom technology support challenges and eventually improve their student experience.

Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

  • Remove student barriers to remote/online learning
  • 24×7 anytime, anywhere student support
  • Certified experts are available to provide after-hours support including nights, weekends, and holidays.
  • All interactions are recorded; reference to history with ease
  • Deliver cost-effective services
  • Expand service and increase efficiency
  • Reduced costs

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password Reset

Financial Aid & Awarding, Notification, and Disbursement

  • Aid awarded & acceptance
  • Maintaining academic load
  • Disbursement and continued eligibility
  • Pending financial aid
  • SAP status and appeals

Admissions, Records, and Registrations

  • Application Process & Admissions Status
  • Information on Fee Payment
  • Registration Information
  • Medical Information
  • Enrollment Priorities
  • Grades

“A robust IT and OneStop support framework is critical for the smooth functioning of various processes at an institution – the users expect an immediate response and resolution when they reach out for support. We are pleased to have been selected by Compton College and look forward to providing them a quality scalable after-hours IT help desk and OneStop support environment to improve their student experience.”