BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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BlackBeltHelp Launches a Pre-Built COVID-19 Chatbot at ZERO COST

June 2020, KY: We are pleased to announce the launch of our FREE Pre-Built COVID-19 Chatbot to help higher education institutions in dealing with increased support requests. The Chatbot delivers quick, accurate, and automated answers regarding COVID-19 to the students and can be set-up within a week.

There has been an overwhelming increase in student questions around COVID-19 due to the seismic shift of face-to-face teaching and learning online. BlackBeltHelp is providing COVID-19 Chatbot at no cost to help higher education institutions in focusing on more complex and high-value tasks. Implementing the Chatbot will ensure that students get answers to their questions without waiting in lengthy queues over the phone.

BlackBeltHelp assists institutions in communicating information quickly and accurately to students by:

  • Reducing support costs and increasing efficiency
  • Automating high volume of COVID-19 questions via web and mobile
  • Answering repetitive COVID-19 specific questions
  • Providing COVID-19 specific information in 20+ languages