Cut Your Help Desk Costs with BlackBeltHelp’s AI Chatbot
Why Live Chat?
Amidst the skyrocketing customer expectations, it all comes down to- greater the communication, better the business. That’s why Live Chat.
Having live chat like Neo – AI Chatbot ensures that you are there for your end-users when they require help. Round-the-clock accessibility for the resolution of your customers’ issues tells them that you care. As soon as your customer asks a question, your agent reaches out to them with an answer. Especially, if you are an educational institution aiming to increase your institution’s enrollment rates, reaching out to your potential students instantly becomes very critical. Instant support ups the chances of a prospective student becoming an enrolled one.
Research shows that customers who use live chat are three times more likely to buy a product or a service than the ones who use other channels of communication to reach out to a vendor. For example, as a higher education institution, if you are there for the prospective students weighing different options to choose from and manage to cater to their needs, you are certain to experience an increase in the enrollment rates.
Thus, besides being economical, Live chat via AI chatbot is more efficient and cuts help desk costs significantly.
BlackBeltHelp’s AI Chatbot:
With BlackBeltHelp’s AI Chatbot, you can embed live chat feature on your LMS portal, and website pages like IT, financial aid, and admissions. The chatbot provides your customers with immediate access to help. It reduces your institution’s overall help desk contact center costs by lowering average interaction costs since most of the issues are resolved on the chat itself and the end-user doesn’t have to call the help desk reducing the number of interactions.
Features:
- Proactive chat – 24×7 accessibility, instant resolution of your end-users’ issues via chat.
- Live chat for LMS, financial aid, admissions, technical support- Tier 1 support issues can be handled on the chat itself. The live chat software can be embedded into any of these pages.
- Chat activity report- The chat report can be used to identify when was the chat initiated, what was the duration, and what was the chat disposition.
- Mobile app integration- Besides the web-based version, Chatbot can be easily integrated within your smartphone.
- Customizable chat window – the chat window can be tailored according to the unique needs of an institution.
Benefits of AI Chatbot:
Reduced service costs– For example, when your end-users have Chatbot, they can get support for tier 1 issues on the chat itself and don’t have to make calls. This reduces help desk costs and proves to be a much cheaper option.
Quicker resolution- BlackBeltHelp’s AI Chatbot is accessible 24/7 and helps organizations resolve their end-users’ issues immediately. Agents can handle multiple issues at the same time.
Increased revenue due to quicker financial aid /admissions inquiry resolution- Chatbot helps educational organizations resolve their prospective or returning students’ queries promptly. This increases the chances of these students’ conversion which in turn increases the revenue.
If you want to know more about AI Bot and how it has helped a number of educational organizations cut help desk costs, drop us an email at www.blackbelthelp.com or call (844) BLKBLT.
Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.