Jan 16, 2023

December 2022 BlackBeltHelp’s Monthly Product Updates

Welcome back to BlackBeltHelp’s monthly product updates!

In our quest to provide you with the best-in-industry student engagement products and services, we are continuously innovating and upgrading our technology. February has been another busy and exciting month of new client implementations, along with our product enhancements. 

Here is a rundown of the updates and features you can now leverage. All of this is carefully curated to streamline the processes further and help you get the most out of our products efficiently.

Have a look! 

Simplify – Chatbot

Feature: Download Transcript

Enhancements:

  • Hyperlinks are clickable
  • Messaging is more readable
  • Bug fixes

Feature: Survey Form

Enhancements:

  • Additional information fields set to optional

Simplify – Advisor Desktop

Feature: Feedback Form

Enhancements:

  • Bug fixes & enhancements

Feature: Pending Tickets

Enhancements:

  • Bug fixes & enhancements

Feature: Closed Ticket (Student Worker Persona)

Enhancements:

  • Case Resolution Notes added in the ticket view
  • Bug fixes

Feature: Escalated Ticket (Student Worker Persona)

Enhancements:

  • Date Search feature fixed
  • Bug fixes & enhancements