Does Your Institution Need IT Help Desk Support?
Technology has completely changed the way we do business, the way we study, the way we live our lives. With the percolation of technology in all realms of our lives, our expectations from it have reached a new high. IT helpdesk support provides immediate results and simplified processes at lower costs. Technology, basically, has left us wanting more in less.
One industry that has undergone a total transformation with the intervention of technology is customer service. Insight-driven marketing, data-based findings, and automated personalization have changed the face of the customer service industry. Information technology has not only increased the efficiency of customer service employees, but it has also served to automate repetitive processes and decrease the overarching costs.
Why is IT help desk support essential?
In this digital age, a robust IT framework is what drives businesses towards success. A business without good IT support is like a sports car with flat tires. IT helps you run your business efficiently, communicate effectively, tend to and resolve your customers’ issues immediately. That’s why you need IT help desk support and should keep yourself abreast of the new technological advancements in this ever-changing technological landscape.
Is it time for you to have IT support?
Unfortunately, sometimes it takes organizations a long time before they realize that they need a reliable IT support system. Some obvious signs which tell you it’s time for you to get steady IT support are delayed response to various end-user requests, short staffing issues, increased workload on existing staff. In such a scenario, outsourcing your IT help desk proves to be a cost-effective alternative to hiring in-house staff. So, if you are encountering these issues, it is time for you to get professional IT support.
What should you look for while outsourcing your IT help desk?
While outsourcing help desk support, decision-makers should sit down with their prospective vendors and ask them about their hiring approach, their retention strategy. Vendors who employ subject matter experts based on the unique needs of individual clients truly understand what a robust IT support system requires. Such vendors should be given preference to while outsourcing help desk support.
BlackBeltHelp – Helping organizations accelerate student success!
BlackBeltHelp has been a leading student help desk services and products company in the US higher education sector for the past seven years. We help organizations cut help desk costs by leveraging innovative technologies. With clients like Colorado Community College System, Los Angeles Community College District, CCCTC, California State University; we are providing support to 200+ educational institutions across the US and Canada.
To learn more about how BlackBeltHelp can help your organization cut help desk costs or why you should consider us while outsourcing your help desk support, drop us an email at sales@blackbelthelp.com or call 844-255-2358.
Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.