Exceed Your Students', Staff's and Faculty's Expectations – Have Round the Clock Help Desk Support
How does it feel to be on the phone, chat, for hours expecting somebody from the other end to answer? If the call disconnects, would you want to pick up the phone and call again? What if you have an assignment submission the next morning and there is no help available to fix the damned application? Surely, it is not a good feeling at all.
Studies reveal that phone and chat are the most preferred way of communication despite the help available in various other forms like Apps, self-help services, chatbots, knowledge base articles.
“We have sufficient staff to tackle all our issues” isn’t the most common adage with higher educational institutions. Budgetary constraints accentuate the problem. Short-staffing or no available help are the major reasons for customer dissatisfaction. So, why do you have to take a chance when outsourcing your help desk is no longer a mind-numbing task? It is way simpler and convenient. These days outsourced help desks:
- Take as less as 4-8 weeks to replicate your in-house help desk.
- Ensure your end-users or staff are not left unattended.
- Provide around-the-clock supports at very reasonable costs.
- Are flexible to accommodate ‘Service Level Metrics’ specific to your institution’s needs.
- Provide help with almost every application, be it any LMS, ERP, or Ticketing System.
- Provide help with almost every hardware and software.
- Provide trained employees.
The help desk is no longer limited to conventional IT or LMS support. BlackBeltHelp, a Chicago based help desk service provider company, acts as a OneStop solution for all your IT, LMS, Financial Aid, Admissions and Enrollment, Recruitment, Retention, Facilities, and Switchboard help desk concerns. BlackBeltHelp also provides products like Help Desk App, Chatter, Lexicon – Knowledge Management & Insta Alerts, Single Sign-On Solutions, etc. to optimize help desk support.
Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.