Five Reasons Why You Should Transition to OneStop Student Service
Every year across the United States a considerable number of students are unable to complete their college degrees. A vast number of them take more than six years to do so. Surprisingly, student runaround, confusion, increased service wait-times, and unfamiliarity with the institutional processes are only a few in the lengthy list of challenges that discourage these students from completing their academic journeys altogether or within the stipulated time.
The need to address these challenges and maximize student success has made institutions rethink support ecosystems. As a result, there has been a growing shift toward OneStop student service centers. Whether they are virtual or physical, the number of institutions are implementing them.
What Are One Stop?
One Stop is centrally-managed platforms that help institutions streamline their student support by bringing all the services on a single platform. Where earlier a student needed to visit three different offices to inquire about FAFSA status, Switchboard & Facilities issues, and a dysfunctional laptop, now he/she must visit only one, online.
One-stop student service centers basically unify multiple institutional departments like student services, academic affairs, information technology, and facilities. Because of this, these one stop models are expected to enhance efficiency, quality of service to students, and accountability as all the departments work more collaboratively now.
Five Reasons Why You Should Transition to One Stop Student Service:
- Prioritization of Self-Service: Did you know that 81% of the customers try to self-help before they reach out to customer service representatives? Besides bringing your students from standing in line to online, OneStop student services support centers allow them to leverage self-service technology where appropriate. This empowers your students to self-help while bringing down your institutional support costs.
- Significant Decreases in Wait-Times: With the growing trends across the academic campuses that require IT staff to do more with less, one-stop student services are the best bet. Centralized helpdesk support serves to decrease the wait-time for services as now multiple students can be served at the same time without the hassle of long queues.
- High Student Satisfaction Rates: Students can get their issues resolved simply by navigating through the centralized helpdesk support platform, which leads to higher student satisfaction rates.
- Greater Student Engagement: Students face difficulty in getting answers to basic questions when they must run around myriad offices to obtain information. One-stop student services ensure a better flow of communication across various departments and provide the students with a single point of contact for all the information they require, increasing accessibility and engagement.
- Fosters More Regular Communication Between Units: Due to the cross-departmental flow of information and data, moving to a one stop student service center allows academic advisors to see the bigger picture and support students more holistically.
In the same vein, we designed One Stop Services for Higher Education institutions to help them reduce the widening gap between student expectations of service and institutional capabilities. Our OneStop Support helps colleges and universities unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes, build integrated ecosystems, and accelerate student success. An important part of our vision involves harnessing the latest technologies and providing self-service solutions to students.
Get in touch with us today to know more about BlackBeltHelp OneStop Support and how we can help you achieve student success!
Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.