Aug 03, 2022

How does conversational AI Chatbots accelerate the future of Higher education?

The advancements in technology have given birth to the adoption of Artificial Intelligence-led learning and communication tools in our daily lives. They have revolutionized various industries. And the education sector is not untouched by the adoption.

With students’ changing expectations that revolve around instant gratification, quick and seamless access to all types of information, and the choice to have answers at any point in time; it puts a lot of pressure on institutions.  The modern student does not like to wait and wants immediate responses 24X7.

When new students arrive on campus, many ask the same questions. “Which courses are available this semester?” “How do I register?” “Who is my advisor?” These questions extend to financial aid as well. “Am I eligible?” “How do I apply?” “Why haven’t I received my financial aid?”

Enter AI Chatbots for Higher education.  

Student Chatbots help in catering to the needs and expectations of students.  Chatbots are available 24/7/365 and can provide information quickly and in many languages, making them useful at institutions. They help improve the efficiency of every department by answering student queries easily. Let’s have a look at the benefits of leveraging Chatbots for student support: 

  • Provide a faster response time: Millennials want quick answers and deploying a chatbot can help you ensure that their simple questions get answered within minutes. 
  • Provide 24/7 support: With a chatbot, you can address the questions and problems of your applicants and students anytime, around the clock. This can help you improve their experiences and keep them engaged. 
  • Reduce costs: A chatbot can handle multiple requests without compromising the quality of interactions. Having a bot interact with your applicants and students 24/7 can help you reduce the cost of hiring a number of help desk professionals. 

In the end, chatbots save time. They can respond to thousands of inquiries, all at once. Students can chat with them any time of day, which is especially helpful for international students. And this type of instant response system also improves customer satisfaction which may result in better enrollment rates.