January 2023 BlackBeltHelp’s Monthly Product Updates
Welcome back to BlackBeltHelp’s monthly product updates!
In our quest to provide you with the best-in-industry student engagement products and services, we are continuously innovating and upgrading our technology. February has been another busy and exciting month of new client implementations, along with our product enhancements.
Here is a rundown of the updates and features you can now leverage. All of this is carefully curated to streamline the processes further and help you get the most out of our products efficiently.
Have a look!
Simplify – Student Worker Enhancements
Simplify – Chatbot
Feature: Notification Window
- Box resized to content
Simplify – Advisor Desktop (Student Worker Persona)
Feature: Ticket view grids
- Agent advisor column optimized
- Date filter optimized
Feature: View Ticket Details
- Case resolution notes added
Simplify – Admin
Feature: SMS Nudging – Conversation History
- Bug Fixes
Feature: View all Escalated Tickets
- Listing view load time optimized