January 2023 BlackBeltHelp’s Monthly Product Updates

Welcome back to BlackBeltHelp’s monthly product updates!

In our quest to provide you with the best-in-industry student engagement products and services, we are continuously innovating and upgrading our technology. February has been another busy and exciting month of new client implementations, along with our product enhancements. 

Here is a rundown of the updates and features you can now leverage. All of this is carefully curated to streamline the processes further and help you get the most out of our products efficiently.

Have a look! 

Simplify – Student Worker Enhancements

Simplify – Chatbot

Feature: Notification Window

Enhancements:

• Box resized to content

Simplify – Advisor Desktop (Student Worker Persona)

Feature: Ticket view grids

Enhancements:

• Agent advisor column optimized
• Date filter optimized

Feature: View Ticket Details

Enhancements:

• Case resolution notes added

Simplify – Admin

Feature: SMS Nudging – Conversation History

Enhancement:

• Bug Fixes

Feature: View all Escalated Tickets

Enhancement:

• Listing view load time optimized