March 2023 BlackBeltHelp’s Monthly Product Updates

Welcome back to BlackBeltHelp’s monthly product updates!

In our quest to provide you with the best-in-industry student engagement products and services, we are continuously innovating and upgrading our technology! This has been another busy and exciting month of new client implementations along with our product enhancements. 

Here is a rundown of the updates and features that you can now take advantage of. All of this is carefully curated to further streamline the processes and help you get the most out of our products with ease.

Have a look! 

Simplify – Advisor Desktop 

Persona: Student View Enhancements:

• Single Sign-on based login enabled for students. 
• Ticket creation and view information are the normalized basis of the end-user requirements. 
• UI changes 

Topdesk Integration: 

• Simplify Topdesk integration is generally available. 
• Topdesk ticketing and knowledge-based modules can now seamlessly integrate with Simplify Advisor Desktop. 
• Key Features:
  • User Search 
  • User Creation 
  • View user information and existing tickets. 
  • Create, view, and update tickets. 

Simplify – Chatbot 

Feature: Transfer to live agent 

Enhancements: 

• There is a new configuration.  
• Whenever the live agent transfer happens because of some business logic, the user will “transfer to a live agent” or continue with the bot. Basis, the user, inputs the bot will do the decision making.