BlackBeltHelp

        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          The Classroom Emergency App enables faculty to promptly report IT-related issues to on-site IT staff with a simple click, facilitating on-site help for resolving classroom technical issues.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Pima Community College Awards 24×7 OneStop Student Services Support RFP to BlackBeltHelp

TX, 2020: We are pleased to announce that Pima Community College has awarded 24×7 OneStop Student Services Support RFP to BlackBeltHelp. Leveraging OneStop will help the college in creating an improved student experience while reducing service delivery costs.

Through this engagement, BlackBeltHelp will provide 24×7 service for students’ requests originating around admissions, records, registration, financial aid, and accounts receivables via phone, chat, and email.

Our partner institutions have seen how the right OneStop model drives increased retention, completion, and student satisfaction rates. The ‘Never Closed’ OneStop model delivers:
• Ability to serve both distance and presence-based students with a highly personalized experience
• 24×7 support by operating more efficiently
• Immediate resolution of Admissions, Registration, Financial Aid, Student Accounts, and other student requests
• 90% student satisfaction rates by resolving student service requests in one interaction
• Personalized online self-help tools and apps

The sample scope of support includes (but not limited to):

Financial Aid

  • What is the deadline to apply for financial aid?
  • How often does the FAFSA need to be completed?
  • I applied for financial aid; how will I know if I am eligible?
  • What is “expected family contribution (EFC)”?
  • I am from out of state, how much more financial aid can I get for that?
  • Where can I find information about my financial aid on my Pima account?
  • What does the red flag/green check mean?

Accounts Receivable Services

  • How much do I owe?
  • How do I pay for my classes?
  • When is the latest I can pay for my classes?
  • Why is there a Financial Hold on my Account?
  • Can I pick up my Financial Aid check?
  • How do I set up an e-refund?
  • How do I set up a Payment Plan?
  • When I enter my credit card number in the payment plan, I get an error message. What do I do?
  • If I drop a class, or the class was cancelled, will I get a refund?
  • When will I receive my IRS 1098-T form?

General IT

  • How/when am I notified that I was admitted to the college?
  • How/when do I take placement tests?
  • How do I register for New Student Orientation?
  • What/where is my Student Schedule?
  • Why do I have holds?
  • How do I take care of this hold?
  • How do I get course registration permissions? (pre-requisites and instructor permissions)
  • How do I order official/unofficial transcripts?
  • Can you help me locate, secure, or pay for housing?