BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Pima Community College Awards 24×7 OneStop Student Services Support RFP to BlackBeltHelp

TX, 2020: We are pleased to announce that Pima Community College has awarded 24×7 OneStop Student Services Support RFP to BlackBeltHelp. Leveraging OneStop will help the college in creating an improved student experience while reducing service delivery costs.

Through this engagement, BlackBeltHelp will provide 24×7 service for students’ requests originating around admissions, records, registration, financial aid, and accounts receivables via phone, chat, and email.

Our partner institutions have seen how the right OneStop model drives increased retention, completion, and student satisfaction rates. The ‘Never Closed’ OneStop model delivers:
• Ability to serve both distance and presence-based students with a highly personalized experience
• 24×7 support by operating more efficiently
• Immediate resolution of Admissions, Registration, Financial Aid, Student Accounts, and other student requests
• 90% student satisfaction rates by resolving student service requests in one interaction
• Personalized online self-help tools and apps

The sample scope of support includes (but not limited to):

Financial Aid

  • What is the deadline to apply for financial aid?
  • How often does the FAFSA need to be completed?
  • I applied for financial aid; how will I know if I am eligible?
  • What is “expected family contribution (EFC)”?
  • I am from out of state, how much more financial aid can I get for that?
  • Where can I find information about my financial aid on my Pima account?
  • What does the red flag/green check mean?

Accounts Receivable Services

  • How much do I owe?
  • How do I pay for my classes?
  • When is the latest I can pay for my classes?
  • Why is there a Financial Hold on my Account?
  • Can I pick up my Financial Aid check?
  • How do I set up an e-refund?
  • How do I set up a Payment Plan?
  • When I enter my credit card number in the payment plan, I get an error message. What do I do?
  • If I drop a class, or the class was cancelled, will I get a refund?
  • When will I receive my IRS 1098-T form?

General IT

  • How/when am I notified that I was admitted to the college?
  • How/when do I take placement tests?
  • How do I register for New Student Orientation?
  • What/where is my Student Schedule?
  • Why do I have holds?
  • How do I take care of this hold?
  • How do I get course registration permissions? (pre-requisites and instructor permissions)
  • How do I order official/unofficial transcripts?
  • Can you help me locate, secure, or pay for housing?

About Pima Community College:

Pima Community College is a public community college in Pima County, Arizona. It is an open-admissions institution providing affordable, comprehensive educational opportunities that support student success and meet the diverse needs of its students and community.