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        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Alverno College selects BlackBeltHelp’s IT Help Desk and LMS Services

WI, March 2019: Alverno College, one of the nation’s largest Catholic women’s colleges in Wisconsin has selected BlackBeltHelp for its high quality 24/7 IT Help Desk and LMS Services to provide an ultra-end-user experience to the students.

Alverno College intents to achieve 24×7 centralized IT support services for an open source Learning Management System – Moodle. Through this engagement, BlackBeltHelp will deploy the Help Desk Services at the college to provide accessible support to the students, faculty, and staff.

Additionally, the college has opted for BlackBeltHelp’s products – AI Chatbot, Classroom Emergency App, Password Manager, and Single Sign-on. These products will help the college improve their student experience and achieve its student success objectives.

BlackBeltHelp enables the college to enhance their student engagement by providing round-the-clock IT Help Desk support to all their student, staff, and faculty queries.

With this commitment, BlackBeltHelp will provide personalised services to the students’ needs in the respective areas:

  • The challenges related to online learning on their respective LMS – Moodle are answered by our exceptional LMS Support.
  • The AI-enabled chatbot provide end-users with immediate access to 24×7 support and help resolve issues immediately.
  • BlackBeltHelp’s Classroom Emergency App alleviates the on-class technical hitch at the click of a button through any device/system.
  • Password Manager by BlackBeltHelp allows students to self-manage their password security profile by setting up recovery emails and security questions.
  • BlackBeltHelp allows students to save their time and effort by giving them federated access to applications using one Single Sign-On password.

The Service Level Agreements include Support for:

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Basic Operating System Support
  • Email
  • Password Reset
  • Browsers

LMS

  • Computer Related Issues
  • Course Navigation
  • Finding Grades
  • Editing Course Content
  • Announcements & discussions with instructors, and many more.

About Alverno College:

Alverno, one of the nation’s largest Catholic women’s colleges, inherits personal and professional development amongst the women. The foundation of Alverno lies in the eight abilities – Communication, Analysis, Problem Solving, Valuing, Social Interaction, Developing a Global Perspective, Effective Citizenship, and Aesthetic Engagement. An individual here is demonstrated with every form of knowledge whether it be researching, writing, or speaking. At Alverno, weekday and flexible evening ungraduated programs for women are offered to provide limitless opportunities within the chosen field of study.

To know more about Alverno College, visit:https://www.alverno.edu/