BlackBeltHelp

        • Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Around-the-clock, multimodal, personalized student support services.

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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BlackBeltHelp Appoints Anthony Humphreys as Senior Vice President, OneStop

BlackBeltHelp, a leading OneStop student services and products provider, today announced the appointment of Anthony Humphreys as Senior Vice President, OneStop to spearhead strategy and growth for the OneStop product.

Over the last 28 years, Anthony has served higher education in diverse, important roles and has helped organizations thrive through his deep expertise in developing, analyzing, and executing growth initiatives. Prior to joining BlackBeltHelp, he served education technology companies like Blackboard and Ellucian as well as higher-ed institutions like State Center Community College District (SCCCD), Alliant International University, and Federico College in various student services leadership roles. Anthony will now bring his talent and experience to BlackBeltHelp and will steer the growth of the OneStop Solution.

During his tenure with Blackboard, Anthony helped launch, build, and lead the One Stop portfolio of solutions. Anthony will help BlackBeltHelp deliver highly aligned OneStop solutions that ensure service sustainability, increase student satisfaction, and drive student success through measurable ROI. He will serve as the OneStop evangelist at BlackBeltHelp and ensure OneStop’s alignment with market needs. His functional expertise and strategic vision will play a vital role in spearheading strategy and growth for the company.

On a personal level, Anthony loves spending time with his family as well as golfing and skiing. He is passionate about improving the student experience, is a Seth Godin follower, and is a vintage watch collector.

Anthony is a highly skilled leader who has almost 28 years’ experience in the higher education realm working with colleges and universities as well as at Ellucian and Blackboard. His deep expertise in Business Development coupled with his knowledge of the changing, challenging landscape of Higher-Ed will certainly help us realize our business objectives as a OneStop provider. I welcome him to the BlackBeltHelp family and look forward to working with him, said Tracy Thomson, President at BlackBeltHelp.