• Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Quinsigamond Community College Selects BlackBeltHelp for 24×7 IT & LMS Help Desk Support

MA, 2020: We are excited to announce that Quinsigamond Community College has selected BlackBeltHelp for 24×7 IT & LMS Help Desk Support to provide immediate technical support to its students, staff, and faculty. Under this engagement, BlackBeltHelp will enable the college to provide secure IT & Blackboard® help desk support and ensure consistent high end-user service levels 24×7.

Quinsigamond Community College will also leverage the Simplify Platform to assist users with self-service options, and Classroom Emergency App. These products will eventually remove student barriers to remote instruction and improve the student experience.

Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

• Remove barriers to online/remote learning
• 24×7 anytime, anywhere student support
• Certified experts are available to provide after-hours support including nights, weekends, and holidays.
• All interactions are recorded; reference to history with ease
• Deliver cost-effective services
• Expand service and increase efficiency
• Reduced costs

Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Blackboard® LMS Support

  • Basic instructor grade book issues
  • Course Navigation
  • Class roster issues
  • Assignment submission failures
  • Course imports/exports/backups
  • Issues requiring additional access