• Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Rancho Santiago Community College District Selects BlackBeltHelp for 24×7 OneStop Student Services

CALIFORNIA, 2021: We are proud to announce our partnership with Rancho Santiago College District to provide 24×7 OneStop support regarding IT, LMS and Onboarding(admissions). The implemented services will instantly connect students, faculty, and staff to the support they need at all hours of the day.
Rancho Santiago College District will also leverage the Simplify Platform to assist users with features, such as advisor desktop, chatbot, SMS nudging and self-help. Advisor desktop integrate with your institutions’ SIS/ERP, LMS, CRM, and other applications securely enabling advisors to provide real-time information to students seamlessly. These products will help the college to reduce handling time and increase answer accuracy while reducing operational costs.

The scope of support includes:

General IT Support

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset
  • Ellucian Web Advisor and Self Service

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups

Onboarding(admission) Support

  • Answer basic questions about programs
  • Guide students through college website
  • Relay information provided by college such as zoom links for classes
  • English and Spanish support available
  • Adding/Dropping courses