BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Rancho Santiago Community College District Selects BlackBeltHelp for 24×7 OneStop Student Services

CALIFORNIA, 2021: We are proud to announce our partnership with Rancho Santiago College District to provide 24×7 OneStop support regarding IT, LMS and Onboarding(admissions). The implemented services will instantly connect students, faculty, and staff to the support they need at all hours of the day.
Rancho Santiago College District will also leverage the Simplify Platform to assist users with features, such as advisor desktop, chatbot, SMS nudging and self-help. Advisor desktop integrate with your institutions’ SIS/ERP, LMS, CRM, and other applications securely enabling advisors to provide real-time information to students seamlessly. These products will help the college to reduce handling time and increase answer accuracy while reducing operational costs.

The scope of support includes:

General IT Support

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset
  • Ellucian Web Advisor and Self Service

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups

Onboarding(admission) Support

  • Answer basic questions about programs
  • Guide students through college website
  • Relay information provided by college such as zoom links for classes
  • English and Spanish support available
  • Adding/Dropping courses

About Rancho Santiago Community College District:

The Rancho Santiago Community College District (RSCCD), one of four community college districts located in Orange County, California, offers associate degrees and adult education certificates through its two colleges: Santa Ana College in Santa Ana and Santiago Canyon College in Orange. The college district serves a population of more than 768,000 residents and encompasses 24 percent of Orange County’s total area (193 square miles). In fall 2020, the unduplicated headcount of credit and non-credit students attending SAC and SCC was 34,514.