BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

  • Request a Demo

Riverside Community College District Selects BlackBeltHelp for 24×7 IT and LMS Help Desk Support

CA, 2021: We are proud to announce our partnership with Riverside Community College District to provide 24×7 IT and Canvas® help desk support. The implemented services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Riverside Community College District will also leverage the Simplify Platform to assist users with self-service options. These products will help the college in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

Benefits to the Riverside Community College District:
• Removing student barriers to remote/online learning
• Delivering cost-effective services
• Expanding service and increasing efficiency

Scope of Support:

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Riverside Community College District:

Riverside Community College District serves 1.4 million people living in Riverside County. RCCD colleges are located in the cities of Riverside, Moreno Valley, and Norco – representing key geographical and commerce points within the 450 sq. mile service area.
Riverside Community College District offers more than 100 comprehensive programs to aid students seeking transfer to a four-year college or university, a two-year degree, a professional certificate, occupational training, or simply to update their works skills.
In Spring 2016, unduplicated student enrollment exceeded 36,800 and total district enrollment credit, non-credit, and community education programs topped 40,000.