BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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San Jose State University Selects BlackBeltHelp to Provide Technical Support Services for Canvas®

CA, 2022: We are happy to announce our partnership with San Jose State University to provide technical support services for Canvas®. The partnership was entered through the existing MEA BlackBeltHelp has with the California State University Chancellor’s Office. BlackBeltHelp’s robust and technology driven support will instantly connect students and faculty to the support they need beyond the business hours, weekends, and holidays.

San Jose State University will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course Navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups
  • How to submit a quiz
  • How to post to a discussion thread
  • Issues affecting multiple students
  • Editing Course Content

About San Jose State University:

San José State University (SJSU) is a public university in San Jose, California. SJSU is the oldest public university on the West Coast and the founding campus of the California State University (CSU) system. SJSU’s total enrollment was 33,025 in fall 2020, including approximately 5,400 graduate and credential students. SJSU’s student population is one of the most ethnically diverse in the nation. Located in downtown San Jose, the SJSU main campus is situated on 154 acres (62 ha), or roughly 19 square blocks. As of fall 2021, SJSU offers 143 bachelor’s degree programs, 95 master’s degrees, 11 different credential programs and 38 certificates. The university also offers four doctoral degrees as of fall 2021. SJSU is accredited by the WASC Senior College and University Commission.