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          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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San Jose State University Selects BlackBeltHelp to Provide Technical Support Services for Canvas®

CA, 2022: We are happy to announce our partnership with San Jose State University to provide technical support services for Canvas®. The partnership was entered through the existing MEA BlackBeltHelp has with the California State University Chancellor’s Office. BlackBeltHelp’s robust and technology driven support will instantly connect students and faculty to the support they need beyond the business hours, weekends, and holidays.

San Jose State University will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course Navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups
  • How to submit a quiz
  • How to post to a discussion thread
  • Issues affecting multiple students
  • Editing Course Content