September 2022 BlackBeltHelp’s Monthly Product Updates
Welcome back to BlackBeltHelp’s monthly product updates!
In our quest to provide you with the best-in-industry student engagement products and services, we are continuously innovating and upgrading our technology. February has been another busy and exciting month of new client implementations, along with our product enhancements.
Here is a rundown of the updates and features you can now leverage. All of this is carefully curated to streamline the processes further and help you get the most out of our products efficiently.
Have a look!
What’s New or Enhanced:
- Simplify Student Worker View Enhancements:
This release include Simplify Worker View which has features such as:
- Closed Ticket View enhanced Ticket Classification added to handle OneStop and IT both ticket types
- Closed Ticket View enhanced Dynamic Category Type Item (CTI) was loaded dynamically
2. Product Customer Feedback form feature:
This release include ‘Product Customer Feedback form’, which has features such as:
- Dynamic form for taking the feedback.
- This survey come every time whenever a user logs out.
- Feedback form can be enabled to any view (currently enabled for the implementation Manager view)
- Captures Overall Experience with the tool.
3. Login Location Enhancements feature:
This release includes Login Location feature which allows user to:
- Captures user location(Country, State, City) where chat got initiated
- Visually show in Country wise data
- Drill down for the state and the city data to pin point and visualize the chat initiation
4. Moderator View – Bot Wrongly Answered Question form feature:
- Show the form for sending wrongly answered question to the client bin to get the correct response.
5. Chat Client Enhancements:
Chat Client Enhancements are as below:
- Search Languages in the languages dropdown to select language faster.
- Most Spoken languages are populated on the top of the list.
- Handling the Text sizes in a responsive way.
6. User Login History Feature:
This release includes Login history with following features:
- Report for users login and logout history.
- User’s feedback for the product usage for the session is available now.
Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
Bringing in over 2 decades of experience with him, Manish has ensured seamless operations in terms of client delivery, reporting & analytics, quality, training, and transitions with a special focus on technical integrations to help reduce costs and improve the bottom-line.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.