BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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BlackBeltHelp is pleased to announce a Strategic Business Partnership with EesySoft, a prominent provider of ed-tech tools

April 2019: EesySoft, a leading provider of education technology tools, specializes in providing support and communication solutions for the higher education market. The Company renders technology adoption toolkit to the institutions for the Learning Management System – Canvas to improve their teaching and learning. The Smart Application Support measures the real-time usage statistics and takes adequate data-driven actions to optimize and improve support.

BlackBeltHelp’s products and services are designed to cope up with the challenges in an ever-progressive higher education landscape contending with declining support budgets, and rising student expectations. BlackBeltHelp, having over 200 higher education clients across US and Canada, provides round-the-clock hi-tech ERP, SIS, and LMS help desk support.

EesySoft provides customizable inline messages 24×7 within the LMS to overall maximize the value of the learning technology and promote functionality. Additionally, data-driven actions can be taken to focus on the outcomes of the student experience.

With this partnership, BlackBeltHelp and EesySoft desire to serve their user institutions better by citing each other’s cost-effective and high-quality solutions to their clients and sharing the best practices for LMS support.

This collaboration will benefit each company’s client-base as we strongly believe that students and faculty should be supported as and when in need to optimize the end-user experience. By combining EesySoft’s quality technology adoption package for the respective LMS with BlackBeltHelp’s extensive, centralized support services, this partnership establishes a beneficial event for all the parties.

BlackBeltHelp provides an array of other student services and applications including comprehensive IT support for several LMSs to deliver an integrated experience that the modern student expects. By partnering with EesySoft, we will be able to provide instant in-application support to enhance user satisfaction and lower the support costs.